Privacy Policy

Legal name: TerraPura / TerraNoble Group.

Registered address: Av. El Bosque Norte 500, Floor 24, Las Condes, Santiago, Chile.

Contact email for privacy matters: privacidad@terrapura.cl.

• Data you provide voluntarily in the contact form: name, email, subject and message content.
• Additional commercial data if you identify yourself as a company or distributor: company name, country, channel and estimated annual volume.
• Technical browsing data generated automatically: IP address, browser and device type, pages visited and date and time of access.

We do not deliberately collect sensitive data categories or data of children or adolescents. The Site is intended for people over 18 years of age.

• Respond to your enquiries and manage the contact relationship. Basis: your consent and the pre-contractual measures requested by you.
• Assess and follow up on commercial distribution opportunities. Basis: consent and the company's legitimate interest.
• Maintain the security, availability and proper functioning of the Site. Basis: legitimate interest.
• Comply with applicable legal and regulatory obligations. Basis: compliance with a legal obligation.

We keep contact data for as long as necessary to handle your request and, thereafter, for the period during which legal liabilities may arise. Commercial prospecting data is kept while there is mutual interest or until you request its deletion.

We may share data with providers acting as data processors on behalf of TerraPura, under contract and only for the stated purposes: infrastructure and email provider (Cloudflare, Inc.) and the group's internal management tools.

We do not sell or transfer your data to third parties for advertising purposes.

Part of the infrastructure we use may process data outside Chile. In such cases we adopt adequate safeguards (contractual clauses and equivalent security standards) in accordance with Law No. 21,719.

You may exercise the rights of access, rectification, erasure (deletion), objection, portability and blocking of your personal data.

To exercise them, write to privacidad@terrapura.cl stating your request and proving your identity. We will respond within the timeframes set by law.

If you consider that the processing does not comply with the regulations, you may file a complaint with the Personal Data Protection Agency.

We apply reasonable technical and organisational measures to protect data against loss, misuse or unauthorised access, including encryption in transit and access control.

The Site uses cookies and similar technologies as detailed in the Cookie Policy.

We may update this Policy. We will publish the current version on this page, indicating the date of the last update.